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I called on my way home at 7:00 to check on the status and was on hold for 25 minutes. I hung up and called back and spoke to Jaime and told her to not put me on hold again! This time she said that they could not get in touch with the driver but that he was still out. I asked what time their store closed and she said 8 but that people would still be in the store. When I asked who I could talk to if I had to call back after 8:00, she said Janet.
I made arrangements to work from home that Friday. I called to confirm that there was still a delivery at 2:00 that afternoon (as I had not received any confirmation) and was told 'yes'. At 6:00, I called back as I needed to run to the drugstore. I was told the driver was still out and that if I left the house, they could not schedule another delivery until Oct 3! So my son made arrangements to leave work early so someone could be at the house.
It is now 8:45 and I have called 3 times since after 8 and there is no answer in the store. I am beyond frustrated and cannot believe that Aaron's treats their customers in this manner. I am calling first thing tomorrow morning and demanding to speak to a manager and have the situation resolved. And then I will try to go to the store in person so I can look Jaime in the eye and find out why she lied to me....
I have been renting a combo washer/dryer stackable unit for about 8 months now. When the dryer went out last Friday, I called Aaron's and was told that someone from their Service Department would call me. When I had not heard anything by Tuesday, I called back. I spoke to Mark and was told that they would replace the entire unit rather than just fix the dryer due to space and time constraints. I explained to Mark that I was going out of town for a week on Sunday and wanted to get the dryer fixed before then so that my kids would not have to deal with it while I was away. Mark said his only opening was on a Friday between 3-7 so I agreed.
Aaron S is a US Furniture Store based in Poughkeepsie, New York. Aaron S is located at 645 Dutchess Turnpike STE 5, Poughkeepsie, NY 12603, USA.
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