My sister bought her wedding dress t Town Shop. We're in the process of getting our bridesmaid dresses there now. I don't think we could've had a better experience. We worked with Kim & she was so helpful, patient & worked really hard to help my sister find what she was looking for. We got there kind of late & Kim made sure we were able to try on the most dresses in the small amount of time we had. We had our own private space to try on dresses. I had my 2 babies there & the ladies were so sweet & helpful with them too! When we finally found the dress, the contract was clear & they worked with my sister so she could develop a payment schedule right for her. Even got a bottle of wine at the end! Loved it here & so glad we went to the Town Shop!!
Ordered a HUGE size just to charge ridiculously EXPENSIVE alterations. Unreal that you would order a bridesmaid dress 2 sizes too big and "alter" the dress down to the correct size for 100 dollars. Unfair. Owner initially told us just as the website says that all alterations are included if we bought Bridal Dress and all Bridesmaids dresses there-but changed his mind when it came time to deliver the dresses. Owner complains he won't be able to "stay in business"-well, you just lost our business after all the dresses we've bought there for proms and parties, never ever again!
I had the most wonderful experience with the Town Shop! I had visited several other bridal salons prior, and had not been impressed with the service or the dresses available. I was feeling really down about the whole process and kind of assuming I would finally have to "settle" on a dress I didn't love (which is a shame, because this should be one of the most exciting parts!). However, Kathy's team was so kind, inviting, and very talented. They made suggestions on dresses, helped schlep them to the dressing room, and offered really great tips and advice while I was trying on. Kim was constantly running back and forth to get different belts (thick, thin, bejeweled, satin sash, etc.) to get the perfect look, and Kathy had the best suggestions on ways to modify the dresses to get a really unique look. The dress of my dreams ended up being the second dress I tried on, but I forced myself to try on everything we had picked out to be sure. At the end when we came back to that dress I knew beyond doubt that it was "the one." I would highly recommend Town Shop to any future bride!!
Can’t seem to understand why you get measured for a dress and then they want to charge OVER $100 for alterations.....go anywhere else! Don’t fall for the scam! Have been to several other places that are on point and are reasonable if any alterations are needed! Disappointed not only with hidden fees but with customer service as well. They smile until the dress is sold then they can’t be bothered. Would never ever recommend with so many other great shops out there!
I would strongly recommend never stepping into the shop. Although there are some wonderful young ladies that work there, it does not take away from how rude and unprofessional the rest of the staff is. I can't believe they are still in business.
Town Shop is a US Clothing Store based in Poughkeepsie, New York. Town Shop is located at 2585 South Rd, Poughkeepsie, NY 12601, USA.
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